Check your speedCustomerReach Live Chat is a desktop instant messenger for chatting with Web site visitors. CustomerReach offers unique benefits such as a supervisor monitoring option and the ability to have more than one agent in a chat. Rather than using HTML polling to check periodically for online customers, CustomerReach uses a socket connection, which allows the software to perform more efficiently and reliably with lower latency. The result is smoother, faster communication. Other features include an easy-to-use interface with agent-to-agent chat capabilities, automatic spell checking, keyword monitoring, which allows an agent to see which key words a customer may have used to find the website, full customization, and a knowledge-base that stores informative articles and documents accessible by Web link, which an agent can send easily to the customer. In addition, customer service agents can view a visitors geographic location using the geolocation feature.
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